Shipping Policy

At Kyssa, every order is prepared with care, and we want your favourite pieces to reach you as smoothly as possible. Here’s everything you need to know about our shipping and delivery process.

1. Order Processing & Dispatch

We offer the following dispatch timelines:

Standard Shipping: Orders are dispatched within 10–15 working days.
Express Shipping: Orders are dispatched within 5–8 working days.

Please note that these timelines refer to order processing and dispatch, not the total delivery time. Dispatch timelines may vary during sales, festive seasons, or periods of high order volume.

2. Delivery Timeline

Once your order has been dispatched, delivery typically takes an additional 3–7 working days, depending on your location and the courier service.

Delivery to remote locations may take longer than usual.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms mentioned at the time of the offer.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available. You can use these details to follow your order until it reaches you.

5. Delays in Delivery

While we do our best to deliver every order within the estimated timeframe, occasional delays may occur due to courier issues, weather conditions, public holidays, or other circumstances beyond our control.

We appreciate your patience and understanding in such situations.

6. Incorrect Shipping Details

Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order.

If you notice an error, contact us as soon as possible. We will try to help, but changes may not be possible once your order has been processed or shipped.

7. Damaged or Missing Orders

If your order arrives damaged or appears to be missing items, please contact us with your order number and clear photographs of the package and product, where applicable. We will review the issue and assist you.

8. Need Help?

For shipping or delivery-related queries, please contact us through our website or official customer support channels. Please include your order number so we can assist you faster.